current issues in services management: multidisciplinary perspectives

The authors attempt to bring current issues in services management and different approaches in the field of social sciences together. This book deals with topics such as emotional interactions in the service environment, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in services management. It explores different perspectives in contemporary services management and paves the way for the understanding of actual tendencies.

Elbeyi Pelit is Professor at the Faculty of Tourism, Afyon Kocatepe University, Afyonkarahisar (Turkey).

Hasan Huseyin Soybali is Associate Professor at the Faculty of Tourism, Afyon Kocatepe University, Afyonkarahisar (Turkey).

Ali Avan is Assistant Professor at the Faculty of Tourism, Afyon Kocatepe University, Afyonkarahisar (Turkey).