商務英語四書：商務英語口語王、商務英語寫作王、商務英語職場王、商務英語全能王（附贈標準英語朗讀4片MP3）

【商務英語全能王目錄】

十項全能之一：商務詞彙Business Vocabulary

常用銀行業務詞彙 Common Banking Terms
常用外貿詞彙 Common Foreign Trade Terms
常用金融詞彙 Common Financial Terms
政府機構詞彙 Governmental Agencies and Offices Terms

十項全能之二：商務信函範例Business E-mails

•社交信函•
請求幫助 Requesting Assistance
請求約見 Requesting an Appointment
安排約見 Setting an Appointment
邀請信 Letter of Invitation
回應邀請 Responding to an Invitation
感謝信 Expressing Thanks
祝賀信 Congratulations
道歉信 Letter of Apology
慰問信 Letter of Consolation

•外貿信函•
介紹公司 Company Introduction
推銷商品 Recommending Products
請求建立合作 Requesting Cooperation
詢價 Inquiry
報價 Giving a Quotation
還價 Making a Counteroffer
訂購 Making an Order
說明包裝和發貨要求 Packaging and Shipping Requirements
通知付款 Notice of Billing
催款 Urging Payment
投訴 Complaints
回應投訴 Addressing Complaints
客戶問卷調查 Customer Survey
產品說明書 Product Owner's Manual

•通用公文•
會議通知 Announcing a Meeting
給顧客的通知 Making Announcements to Clients
申請資金 Application for Funding
報告專案進度 Reporting Project Progress
報告銷售情況 Reporting Sales
發布新聞稿 Press Release

•求職文書•
求職信 Cover Letter
推薦信 Letter of Recommendation
徵人廣告 Job Posting
錄取通知 Acceptance Letter

十項全能之三：管理和組織Management and Leadership

公司結構 Company Organization
達成共識 Reaching Consensus
影響他人 Influencing Others
鼓勵員工 Motivating Employees
和主管溝通 Communication with Superiors
專案管理 Project Management
調解衝突 Conflict Management
評鑑員工表現 Employee Performance Reviews
撰寫宗旨 Writing a Mission Statement

十項全能之四：國際貿易International Trade

貿易展 Trade Shows
貿易展後的跟進 Following up on Trade Show Leads
尋找貨源 Finding a Source
尋找出口管道 Finding Export Leads
信用狀 Letter of Credit
價格談判 Negotiating a Price
關稅 Tariffs
貨運、海關和其他事宜 Shipping,Customs and Other Issues

十項全能之五：設計和生產Design and Production

預測市場動向 Predicting Trends
新產品的研發 New Product Development
設計專利 Design Patent
設計策略 Design Strategy
生產規劃 Production Planning
品質檢驗流程 Quality Process and Procedure

十項全能之六：公司財務Company Financial

做預算 Budgeting
財務結算 Accounting
成本控制 Cost Control
現金流 Cash Flow
集資 Raising Capital
年度財務報告 Annual Financial Reports

十項全能之七：銀行業務Bank Business

存款 Making a Deposit
外幣帳戶 Foreign Currency Account
換外匯 Foreign Currency Exchange
企業信貸 Corporate Credit
申請信用卡 Applying for a Credit Card

十項全能之八：行銷和銷售Marketing and Sales

行銷策略 Market Strategies
銷售審核 Sales Reviews
決定價格 Determining the Price
策劃廣告活動 Creating an Advertising Campaign
展示新產品 Demonstrating New Products
電話推銷 Telemarketing
市場調查 Marketing Survey
安撫惱怒的客戶 Calming an Upset Customer

十項全能之九：人力資源Human Resources

公司培訓 Company Training
求職面試 Interviewing for Employment
薪資和福利 Salary and Benefits
員工培訓 Conducting Employee Training

十項全能之十：公共關係Public Relations

改變企業形象 Transforming Corporate Identity
舉行新聞發布會 Holding a Press Conference
規劃公共關係策略 Planning a Public Relations Strategy
處理負面報導 Dealing with Bad Publicity

【商務英語口語王目錄】

Part 1　職場通行200短句

社交用語
Social Expressions

問候　Greetings
做介紹　Introduction
道別　Saying Goodbye
找路　Finding the Way
詢問聯繫方式　Contact Details
說明時間和日期　Time and Date
告知消息　Information
打電話　Telephone
邀請　Invitation
約會　Appointment
談論天氣　Weather
就餐　Restaurant
喝咖啡　Coffee
購物　Shopping
在銀行　Bank
在郵局　Post Office
在醫院　Hospital
節日祝福　Holiday Blessing
祝願　Good Wishes
感謝　Gratitude
稱讚　Compliment
道歉　Apology
幫助　Help
建議　Suggestion
提醒　Reminding
安慰　Reassurance
勸說　Persuasion

情感和態度表達
Expressing Feelings and Attitudes

高興　Delight
意願　Intention
興趣　Interest
偏好　Preference
鼓勵　Encouragement
關心　Sympathy
擔心　Worry
驚訝　Surprise
預測　Anticipation
後悔　Regret
抱怨　Complaint
贊同　Approval
許可　Permission
肯定　Certainty
能力　Ability
勸說　Persuasion
可能性　Possibility
重要性　Importance

PART 2　商務情境700金句

高效團隊
Teamwork

商務會議　Meetings
指派工作　Task Assignments
執行緊急任務　Rush Jobs
安排專案計畫　Scheduling a Project
改進工作方式　Improving the Way We Work
面對失誤　We’ve Got a Small Problem

同事溝通
Office Talk

尋求幫助　Asking for Assistance
緩解壓力　Dealing with Stress
肯定工作成績　Acknowledging a Job Well Done
提供幫助　Offering Assistance

商務交流
Business Communications

商務約會　Making Appointments
會見客戶　Meeting a Client
介紹公司　Company Introduction
介紹產品　Overview of a Product
介紹服務　Overview of a Service

接待貴賓
Guest Reception

在機場　At the Airport
車內閒談　Small Talk in the Car
首次會談　First Meetings
參觀工廠　Tour of a Factory
商務晚宴　Business Dinners
觀光旅遊　Sightseeing
出境　Departures

市場和銷售
Marketing and Sales

行銷策略　Marketing Strategy
完成銷售指標　Meeting Sales Targets
廣告　Advertising
匯率變化　Exchange Rates
市場調查　Market Research
售後服務　After a Sale

買和賣
Doing Business

查詢資訊　Making an Inquiry
下訂單　Placing an Order
討價還價　Getting a Bargain
打折優惠　Offering Discounts
出貨　Making a Delivery
催款　Requesting a Payment
品質管制　Quality Control
投訴　Making a Complaint
庫存管理　Stock Control

參加國際會展
Attending International Exhibitions

籌備會展　Preparations for an Exhibition
介紹新產品　Overview of a New Product
產品展示　Giving a Product Demonstration
成為代理商　Trying to Be an Agent

做報告
Making Presentations

市場分析報告　Market Analysis
市場調查報告　Market Research
行銷計畫　The Marketing Plan
競爭對手分析報告　Competitor Analysis
區域市場分析報告　Overview of the Regional Markets
本地市場行銷計畫　Local Marketing Plans

資金
Capital

年度預算　The Annual Budget
融資　Finances
借款　Borrowing Money
現金流　Cash Flow
成本控制　Cost Control

公共關係
Public Relations

記者招待會　Press Conferences
接受採訪　An Interview
事故之後　After an Accident

Preparing for Meetings
籌備會議

會議策劃　Conference Planning
安排議程　Scheduling Meetings
日程變動　Changing the Agenda
預訂會議室　Booking a Meeting Room
會議服務　Meeting Services
承辦宴會　Catering

參加會議
Attending Conferences

開場致辭　The Opening Remarks
介紹議程　An Introduction to an Agenda
介紹報告主題　An Introduction to a Presentation

求職和面試
Job Interviews

招聘　Recruitment
面試現場　The Interview
自我介紹　Introducing Yourself
薪資談判　Salary Negotiation
薪酬和福利　Compensation and Benefits
新工作　New Job

【商務英語寫作王目錄】

前言
Introduction

商務電子郵件的寫作技巧
How to Use E-mails for Business

第一章 通用表達
PART 1 General Expressions

1 日常通信 Everyday Correspondence

1.常用商務縮寫 Common Business Abbreviations
2.開頭語與結尾語 Openings and Closings
3.致謝 Expressing Thanks
4.祝福 Expressing Good / Best Wishes
5.道歉 Apologies
6.表示弔唁 / 慰問 Expressing Condolences
7.表示同情 Expressing Sympathy
8.邀請 Invitations
9.提醒 Reminders
10.請求幫助 Requesting Help
11.提供幫助 Offering Help
12.提出建議 Giving Suggestions
13.警告 Giving Warnings
14.提出意見 Giving Advice
15.讚賞 Appreciation
16.推薦 Recommendations
17.祝賀 Congratulations
18.投訴 Complaints
19.預約 Appointments
20.歡迎 Welcome
21.附件 Attachments
22.取消 Cancellations

2 資訊 Information

23.詢問聯繫方式 Asking for Contact Information
24.安排時間 / 制訂計畫 Arranging Time and Making Plans
25.傳達一般的資訊 Conveying Neutral News
26.傳達好消息 Conveying Good News
27.傳達壞消息 Conveying Bad News
28.索取資訊 Requesting Information
29.公告或通知 Announcements or Notices
30.確認郵件 Confirmation Message
31.闡明 Clarification
32.更新 Update

3 請求和批准 Requests and Approvals

33.向員工徵求意見 Request for Employee Suggestions
34.申請信用授權（企業對企業） Request for Credit Approval (Business to Business)
35.申請信用授權（消費者對企業） Request for Credit Approval (Consumer to Business)
36.徵求計畫書 Request for Proposal (RFP)
37.申請購買辦公設施 Request for Buying Office Facilities
38.申請延長截止日期 Request for Deadline Extension
39.招標 Request for Bids
40.要求提交預算 Request for Budgets
41.批准員工的意見 Approval for Employee Suggestion
42.批准信用狀（企業對企業） Approval for Credit Application (Business to Business)
43.批准信用狀（企業對消費者） Approval for Credit Application (Business to Consumer)
44.批准計畫書 Approval for Proposal
45.批准購買辦公設施 Approval for Buying Office Facilities
46.批准延長截止日期 Approval for Deadline Extension
47.批准投標 Approval for Bids
48.批准預算 Approval for Budget

4 拒絕 Rejections

49.拒絕意見 Suggestion Rejection
50.拒絕信用狀申請（企業對企業） Credit Application Rejection (Business to Business)
51.拒絕信用狀申請（企業對消費者） Credit Application Rejection (Business to Consumer)
52.拒絕建議 Proposal Rejection
53.拒絕購買辦公設施 Buying Office Facilities Rejection
54.拒絕延長截止日期 Deadline Extension Rejection
55.拒絕投標 Bid Rejection
56.拒絕預算 Budget Rejection

5 態度 Attitudes

57.驚訝 Surprise
58.高興 Gladness
59.感謝和欽佩 Appreciation and Admiration
60.鼓勵 Encouragement
61.關心與關注 Care and Concern
62.表達祝願 Expressing Wishes
63.表達意向 Stating Intentions
64.指出重要性 Expressing Importance
65.表示能力 Expressing Ability
66.請求許可 Asking for Permission
67.應不應該？ Should I or Shouldn't I?
68.贊同與不贊同 Agreeing and Disagreeing
69.喜歡與不喜歡 Likes and Dislikes
70.表達偏好 Expressing Preferences
71.表示有興趣 Expressing Interest
72.表示好奇 Expressing Curiosity
73.責備與抱怨 Blaming and Complaining
74.肯定與不肯定 Certainty and Uncertainty
75.可能與不可能 Possibility and Impossibility
76.猜測 Guesses

6 時間和空間 Time and Space

77.時間 Time
78.頻率 Frequency
79.次序和順序 Sequence and Order
80.速度 / 速率 Speed / Velocity
81.同時性 Simultaneity
82.連續性 Continuity
83.位置 Position
84.方向 Direction
85.距離 Distance
86.面積和體積 Area and Volume

7 性質和數 Properties and Numbers

87.形狀 Shape / Form
88.顏色 Color
89.材料 Material
90.感覺 Feelings
91.質地 Texture
92.價值 Value
93.數 Numbers
94.數量 Amount
95.充足與不足 Sufficiency and Insufficiency
96.過量 Excess
97.基礎運算 Basic Arithmetic
98.倍數和百分比 Multiples and Percentages
99.增加和減少 Increase and Decrease
100.基礎測量（長、寬等） Basic Measurements (Length, Width, etc.)
101.近似值和平均值 Approximate Value and Average Value
102.比率和比例 Ratios and Proportions
103.最大值和最小值 Maximums and Minimums

第二章 情境表達
PART 2 Situational Expressions

8 通知 Making Notices

104.通知開會 Announcing Meetings
105.更改開會時間Changing the Meeting Time
106.宣布培訓計畫 Announcement of Training Programme
107.通知放假 Announcing Holidays
108.通知聚會 Announcing Parties
109.費用報銷 Reimbursement of Expenses
110.清理辦公桌政策 Clean Desk Policy
111.新分店開張 Opening a New Branch
112.地址變更 Change of Address
113.合併 Mergers
114.停電 Power Shutting Down

9 公司介紹 Company Introduction

115.公司介紹——製造業 Company Introduction－Manufacturing Industry
116.公司介紹——旅遊服務 Company Introduction－Tourism Service
117.公司介紹——進出口公司 Company Introduction－Import & Export Co.
118.公司介紹（簡介） Company Profile (Brief)
119.發布消息 Press Release
120.發布（好）消息 Press Release (Good News)
121.發布（壞）消息 Press Release (Bad News)
122.宗旨聲明 Mission Statement
123.品質控制原則聲明 Policy Statement on Quality Control

10 會議相關的文書寫作 Writing About Conferences

124.會議通知 Conference Notice
125.會議邀請 Invitation to Conference
126.邀請嘉賓做主題發言人 Inviting Someone to be the Keynote Speaker
127.接受邀請 Accepting the Invitation
128.拒絕邀請 Refusing the Invitation
129.會議議程 Conference Agenda
130.會議消息 Conference Message
131.感謝嘉賓發言 Thanks for Making Your Speech
132.提出邀請 Making an Invitation
133.回覆邀請 Replying to an Invitation
134.會後聯繫 Post-Conference Contact

11 聯繫客戶 Connecting with Clients

135.邀請客戶訪問公司 Inviting a Client to Visit the Company
136.客戶的訪問要求 A Client’s Proposed Visit
137.回覆客戶的訪問要求 Responding to the Proposed Visit
138.更改來訪時間 Changing the Time of the Visit
139.旅館預訂 Hotel Reservation
140.感謝熱情接待 Expressing Gratitude for a Warm Reception
141.訪問後的後續 Follow-up After the Visit
142.致客戶的第一封電子郵件 First E-mail to a Client
143.請客戶寫推薦信 Asking a Client to Write a Recommendation

12 市場行銷與銷售Marketing and Sales

144.新產品發布 The Launch of a New Product
145.銷售信函（首次接洽） Sales Letter (First Contact)
146.銷售通函 Form Sales Letter
147.銷售信函（根據聯繫方式追蹤銷售） Sales Letter (Following a Contact)
148.銷售信函（根據銷售記錄追蹤銷售） Sales Letter (Following a Sale)
149.銷售信函（沉寂的顧客） Sales Letter (Inactive Customer)
150.收賬信函（首次通知） Collection Letter (First Notice)
151.收賬信函（再次通知） Collection Letter (Second Notice)
152.收賬信函（最後通知） Collection Letter (Final Notice)
153.問卷調查1（消費者） Questionnaire 1 - Customers
154.問卷調查2（供應商） Questionnaire 2 - Suppliers
155.問卷調查3（雇員） Questionnaire 3 - Employees

13 貿易與服務 Trade and Service

156.詢問公司的情況 Asking for Information About a Company
157.介紹公司 Introducing a Company
158.詢問產品資訊 Asking for Product Information
159.介紹產品及報價 Introducing Products and Quoting Prices
160.討價還價 Negotiating Prices
161.下訂單 Placing an Order
162.確認訂單 Confirming an Order
163.催貨 Urging Delivery
164.為交貨延遲而道歉 Apologizing for Delayed Delivery
165.催促付款 Urging Payment
166.請求延期付款 Requesting Deferred Payment
167.索取資訊1 Asking for Information 1
168.索取資訊2 Asking for Information 2
169.交貨延遲1 Delivery Delay 1
170.交貨延遲2 Delivery Delay 2
171.瑕疵品 Defective Items
172.價格更正通知 Price Increase Notification
173.不能完成訂單 Unable to Fulfill This Order
174.道歉 Apology
175.道歉與補償 Apology and Remedy
176.道歉與解釋 Apology and Explanation
177.（嚴重的）投訴 Complaint (Serious)
178.（一般的）投訴 Complaint (Basic)

14 人力資源 Human Resources

179.管理階層人事變動的通知 Announcing Changes in Leadership
180.確認升職 Promotion Confirmation
181.升職公告Notification of Promotion
182.歡迎新同事Welcome a New Member
183.解除（僱用）合約 Terminating the Contract
184.申請批准公費培訓項目 Request for Approval in Sponsoring Training Programme
185.辭職信 Resignation Message
186.請求加薪或升職 Request for Raise or Promotion

15 工作面試 Job Interviews

187.職位描述（簡介） Job Description (Brief)
188.招聘廣告 Job Advertisement
189.雇主的後續回信（勝出的候選人） Employer’s Follow-up Letter (Strong Candidate)
190.雇主的後續回信（不符合條件的候選人） Employer’s Follow-up Letter (Unqualified Candidate)
191.僱用通知書 Job Offer Letter
192.推薦信（升職） Recommendation (Promotion)
193.推薦信（有競爭力的候選人） Recommendation (Strong Candidate)
194.推薦信（有保留意見） Recommendation (With Reservations)

16 參加面試 Participating in Interviews

195.申請函 Application Letter
196.請求寫推薦信 Recommendation Request Letter
197.職位申請書 Application Essay
198.職位接受函 Job Acceptance Letter
199.感謝推薦人 Thank You for Your Reference
200.面試後的追蹤函 Interview Follow-up Letter

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【商務英語職場王目錄】

十項全能之一：職場高頻詞彙 Business Vocabulary

公司部門名稱 Company Department Designations
職稱 Addressing a Supervisor
財務類詞彙 Financial Terms
辦公用品名稱 Office Equipment
電腦常用詞彙 Common Computer Terms
網路常用詞彙 Common Internet Terms
行業名稱 Industries and Career Fields
政治詞彙 Political Terms
餐飲詞彙 Food and Beverages
旅行詞彙 Travel

十項全能之二：商務禮儀十大要訣 Ten Keys to Good Business Etiquette

會議 Meetings
電話 The Phone
電子郵件 E-mail
打斷 Interruptions
客戶、顧問和新員工 Guests, Consultants and New Employees
讚賞和認同 Appreciation & Credit
服裝和形象 Dress & Appearance
社交 Social Settings
引薦介紹 Introductions
西餐就餐禮儀 Western Table Manners
總結 Conclusion

十項全能之三：職場英文短句300 Business Spoken English - 300 Sentences

好消息與壞消息 Sharing Good News and Bad News
表達需求與應答 Expressing and Responding to Demands
發表意見與應答 Expressing and Responding to Opinions
贊成與反對 Agreeing and Disagreeing
滿意與不滿 Expressing Satisfaction and Dissatisfaction
邀請與接受、拒絕 Making, Accepting and Declining Invitations
推薦與建議 Giving Suggestions and Recommendations
埋怨與指責 Complaining and Criticizing
道歉與回應 Making and Accepting Apologies
感謝與回應 Giving and Receiving Thanks
稱讚與祝福 Giving Praise and Blessings
誤會與解釋 Dealing with Miscommunications
不同程度的肯定 Expressing Varying Degrees of Certainty
表達可能性 Expressing Possibility

十項全能之四：掌握電話技巧 Telephone Skills

接聽電話 Answering the Phone
讓對方等候 Placing the Caller on Hold
篩選來電 Screening Calls
留言 Taking Messages
打電話 Placing a Call
轉接電話 Transferring Calls

十項全能之五：熟悉辦公事務 In the Office

通知 Making Announcements
轉達訊息 Conveying Information
確認 Making Confirmations
彙報工作 Reporting on Work
安排會面 Booking Appointments
安排上司行程 Creating an Itinerary for the Boss
訂購辦公用品 Ordering Office Supplies
討論辦公設備 Discussing Office Equipment
填寫表格 Filling out Forms
正式會議程序 Formal Meeting Procedure
和同事建立良好關係 Building Relationships with Coworkers
和主管討論問題 Discussing Concerns with Superiors

十項全能之六：高效組織會議 Meetings and Interviews

設計議程表 Designing an Agenda
有效地開場 Starting a Meeting Effectively
腦力激盪 Team Brainstorming
提出論點 Presenting an Argument
讓你的建議被採納 Making Your Suggestion Heard
表達觀點 Giving Opinions
贊同、反對和妥協 Agreeing, Disagreeing, and Compromising
有效地結束會議 Ending a Meeting Effectively

十項全能之七：拉近客戶關係 Client Reception

首次和客戶會晤 Meeting a Client for the First Time
交換名片 Exchanging Business Cards
交換禮物 Exchanging Gifts
寒暄 Making Small Talk
工作午餐 The Working Lunch
觀光 Sightseeing
考察工廠 Factory Tours
告別和致謝 Farewells and Thank

十項全能之八：介紹自己和公司 You and Your Company

自我介紹 Introducing Yourself
介紹上司、同事和訪客 Introducing Your Boss, Coworkers, and Visitors
介紹公司各部門 Introducing Company Departments
介紹你的公司 Describing Your Company
介紹新產品 Introducing a New Product
介紹你的服務 Describing Your Service

十項全能之九：成為談判高手Negotiation

對事不對人 Separating the People from the Problem
注意立場背後的利益 Focusing on the Interests Behind the Positions
創造雙贏的選擇 Inventing Options for Mutual Gain
使用獨立的標準 Using Independent Standards
考慮最佳備案 Considering the Best Alternative

十項全能之十：瀟灑做演講Presentations

演講當天 On the Day of Presentation
滿懷信心的開場 Beginning with Confidence
組織論點 Organizing Your Points
用心回答問題 Handling Questions with Care
收尾有力 Concluding with Power

【商務英語全能王目錄】

十項全能之一：商務詞彙Business Vocabulary

常用銀行業務詞彙 Common Banking Terms
常用外貿詞彙 Common Foreign Trade Terms
常用金融詞彙 Common Financial Terms
政府機構詞彙 Governmental Agencies and Offices Terms

十項全能之二：商務信函範例Business E-mails

•社交信函•
請求幫助 Requesting Assistance
請求約見 Requesting an Appointment
安排約見 Setting an Appointment
邀請信 Letter of Invitation
回應邀請 Responding to an Invitation
感謝信 Expressing Thanks
祝...