Matching Supply With Demand：An Introduction to Operation Management (第三版)

　　1.The book instructs students to perform sophisticated analyses of operations problems while requiring them to provide strategic big picture solutions as a result of their analyses.

　　2.The book examines business processes within the context of supply chain management, which has become a preferred framework to discuss operations.

　　3.The conceptual material in each chapter is discussed within the context of a specific authentic or disguised company. Likewise, the book employs real-world examples to illustrate important operations concepts.

　　4.Examples of analytical techniques are presented in a step-by-step fashion and underscored with a summary exhibit; Key notation and equations and solved practice problems appear at the end of every chapter.

作者簡介

Gerard Cachon

　　現職：The Wharton School, University of Pennsylvania

Christian Terwiesch

　　現職：The Wharton School, University of Pennsylvania

Ch1 Introduction
Ch2 The Process View of the Organization
Ch3 Understanding the Supply Process: Evaluating Process Capacity
Ch4 Estimating and Reducing Labor Costs
Ch5 Project Management
Ch6 The Link between Operations and Finance
Ch7 Batching and Other Flow Interruptions: Setup Times and the Economic Order Quantity Model
Ch8 Variability and Its Impact on Process Performance: Waiting Time Problems
Ch9 The Impact of Variability on Process Performance: Throughput Losses
Ch10 Quality Management, Statistical Process Control, and Six-Sigma Capability
Ch11 Lean Operations and the Toyota Production System
Ch12 Betting on Uncertain Demand: The Newsvendor Model
Ch13 Assemble-to-Order, Make-to-Order, and Quick Response with Reactive Capacity
Ch14 Service Levels and Lead Times in Supply Chains: The Order-up-to Inventory Model
Ch15 Risk-Pooling Strategies to Reduce and Hedge Uncertainty
Ch16 Revenue Management with Capacity Controls
Ch17 Supply Chain Coordination
Ch18 Sustainable Operations
Ch19 Business Model Innovation