Cisco Thousandeyes: Digital Experience Monitoring and Troubleshooting

Cisco ThousandEyes, the cloud-based network intelligence tool, delivers expanded visibility, automated insights, and seamless workflows to ensure digital experiences across any network--whether on premise, on the Internet, or in the cloud. ThousandEyes is the authority when monitoring SaaS, hybrid, and multi-cloud environments. With unparalleled real-time analytics and insights, it enables IT admins to quickly identify and resolve issues for a reduction of downtime and improved user experience.

In Cisco ThousandEyes, network solutions specialists Aaron Trompeter and Robert Webb offer a deep dive into the intricacies and power of the Cisco ThousandEyes platform and demonstrate how to leverage it to solve complex problems and optimize your digital experience. Through real-world experiences and use cases, the authors demonstrate how to plan and design network monitoring solutions, as well as how to improve performance and availability. You’ll also learn how ThousandEyes can be integrated with other Cisco products and third-party tools.

This is an essential resource for any network administrator, DevOps engineer, IT professional, enterprise IT team, cloud engineer, application team, and service provider responsible for managing and optimizing the performance of an organization’s network infrastructure and application performance.

• Explore Cisco ThousandEyes and its capabilities, and learn how to harness its potential for your organization
• Delve into agent setup, test configurations, alerts, and dashboards, and learn how to apply them effectively
• Understand the intricacies of monitoring and troubleshooting network performance issues, and use these skills to enhance network efficiency
• Conduct advanced tests using transactional scripts and integrations, and use them for complex problem-solving
• Implement best practices for test optimization and device monitoring to ensure optimal functionality
• Understand the importance of account settings and automation and their roles in streamlining operations
• Align the role of business strategy in the context of digital experience monitoring with your organization’s goals

Aaron Trompeter is a technical solutions architect within the ThousandEyes global enterprise segment at Cisco, focusing on visibility and operational awareness for onprem, SaaS, and cloud native. In this role, he aligns his passion for education and learning with his motivation for helping the infrastructure community grow and learn to harness tools to provide use cases that fit each organization. Prior to this role, Aaron spent 6 years as a data center TSA within Cisco and had a few other roles within Cisco as a service provider specialist and software engineer in the Cloud Engineering unit. Aaron has more than 20 years of experience in the IT and engineering areas and has continued to focus on networking and software.

Rob Webb began his technical career when, at 17 years old, he enlisted in the military as a teletype technician. His military service spanned more than 28 years, during which time he trained and worked in telecommunications systems, F-4 and F-16 avionics systems, and, eventually, Cyber Warfare Operations. Most of this time was spent working part-time in the Air National Guard. This allowed Rob to not only get the benefits of military training and experience but also to pursue a full-time career outside the military. He went from pulling cable to IT professional services to protocol analysis to pre-sales engineering/solutions architecture. Rob even ran his own consulting service, WEBNET Communication, where he achieved industry-recognized certifications in protocol analysis, which include Certified Network Expert (CNX), Sniffer Certified (SCM), and Certified NetAnalyst.

Rob has spent his career solving complex problems for customers and helping them design and implement monitoring solutions so they can better solve those problems themselves. He has spent many hours collecting and analyzing packets to understand not only what is happening in each situation, but also what should be happening and what can be done to improve it. He often refers to these as opportunities for optimization. Rob joined ThousandEyes as a sales engineer in March, 2020.

When Rob is not working, he keeps busy by enjoying outdoor activities such as fishing and photography. Now he combines the two in his sportfishing photography. You can follow Rob on LinkedIn (www.linkedin.com/in/robertwebbcyberguy) or Instagram (@photographyinspiredbylife).