Caring Enough to Confront: A Sequel to "Five Seconds at a Time"

How you handle challenging conversations determines the quality of your relationships, and data presented here show that most business leaders fail adequately to resolve issues that are emotionally charged, where opinions differ, and where the stakes are high.

Shackel brilliantly outlines practical steps to resolve challenging situations, and adds several exercises to help the reader move into the exclusive 3 percent of leaders who are successful in dealing with challenging conversations.