Marketing: An Introduction(11版)

　　For undergraduate Principles of Marketing courses.

　　This best-selling, brief text introduces marketing through the lens of creating value for customers.

　　Today’s marketing is about creating customer value and building profitable customer relationships. With engaging real-world examples and information, Marketing: An Introduction shows students how customer value—creating it and capturing it—drives every effective marketing strategy.

　　Provide Examples of What Real Companies are Doing–Marketing at Work. This text features real-world applications that will help students learn how:

　　1.Web seller Zappos’ obsession with creating the very best customer experience has resulted in avidly loyal customers and astronomical growth.

　　2.Upscale discounter Target is shifting its strategy in the aftermath of the recent economic recession, emphasizing the “pay less” side of its “Expect more, pay less” slogan.

　　3.Nike’s customer-focused mission and deep sense of customer brand community have the company sprinting ahead while competitors are gasping for breath.

　　Trader Joe’s unique “cheap gourmet” price-value strategy has earned it an almost cult-like following of devoted customers who love what they get for the prices they pay.

　　4.ESPN has built a global brand empire as recognized and revered as megabrands like Coca-Cola, Nike, or Google.

　　Introduce students to new-age marketing–Coverage of New Technology. Readers will see what new technologies are being used in marketing, especially in regards to integrated marketing communications and direct marketing. Topics include:

　　1.“Web 3.0”
　　2.Neuromarketing
　　3.RFID
　　4.The new-age digital marketing and online technologies

作者簡介

Gary Armstrong

　　現職：University of North Carolina

Philip Kotler

　　現職：North Western University

PART Ⅰ: DEFINING MARKETING AND THE MARKETING PROCESS
Ch 1 Marketing: Creating and Capturing Customer Value
Ch 2 Company and Marketing Strategy: Partnering to Build Customer Relationships

PART Ⅱ: UNDERSTANDING THE MARKETPLACE AND CONSUMERS
Ch 3 Analyzing the Marketing Environment
Ch 4 Managing Marketing Information to Gain Customer Insights
Ch 5 Understanding Consumer and Business Buyer Behavior

PART Ⅲ: DESIGNING A CUSTOMER-DRIVEN STRATEGY AND MIX
Ch 6 Customer-Driven Marketing Strategy: Creating Value for Target Customers
Ch 7 Products, Services, and Brands: Building Customer Value
Ch 8 Developing New Products and Managing the Product Life-Cycle
Ch 9 Pricing: Understanding and Capturing Customer Value
Ch10 Marketing Channels: Delivering Customer Value
Ch11 Retailing and Wholesaling
Ch12 Communicating Customer Value: Advertising and Public Relations
Ch13 Personal Selling and Sales Promotion
Ch14 Direct and Online Marketing: Building Direct Customer Relationships

PART Ⅳ: EXTENDING MARKETING
Ch15 The Global Marketplace
Ch16 Sustainable Marketing: Social Responsibility and Ethics

Appendix 1 Marketing Cases
Appendix 2 Marketing Plan
Appendix 3 Marketing by the Numbers