Operations Management(11版)

　　1.New Chapter: Sustainability in the Supply Chain. This new chapter (Supplement 5) focuses on the central OM issue of sustainability and corporate social responsibility. The authors introduce the 3R’s of sustainability and mathematical models for revenue “design for disassembly” and life-cycle costing. There are also two video case studies: “Building Sustainability at the Orlando Magic’s Amway Center” and “Green Manufacturing and Sustainability at Frito-Lay.” Sustainability has also been integrated throughout the text where appropriate.

　　2.Significant Revision of Chapter 11 — Supply Chain Management. This chapter, the heart of the supply chain coverage, provides an added emphasis on the topic, with new examples, graphs, tables, and problems. The chapter has sections that: (1) deal with the impact of corporate strategy on supply chain decisions; (2) relate supply chain strategy to sales strategy; (3) supply chain risks; (4) supplier evaluation and contracts;(5) distribution management; (6) sustainability in supply chains; and (7) the SCOR model. We believe that this new organization will appeal to students and instructors with its flow and clarity.

　　3.New Chapter Supply Chain Analytics. This new chapter (Supplement 11), written by professor Chuck Munson of Washington State University, also expands the supply chain coverage by addressing four analytic approaches to evaluating supply chains: (1) disaster risk modeling; (2) managing the bullwhip effect; (3) supplier selection analysis; and (4) transportation mode analysis. The topic of outsourcing (which was the basis of Supplement 11 in the prior edition) has been moved to Chapter 2, Operations Strategy in a Global Environment. This is the first text to include a chapter on this important analytic material.

作者簡介

Jay Heizer

　　現職：Texas Lutheran University

Barry Render

　　現職：Graduate School of Business, Rollins College

PART I: INTRODUCTION TO OPERATIONS MANAGEMENT
Ch1 Operations and Productivity
Ch2 Operations Strategy in a Global Environment
Ch3 Project Management
Ch4 Forecasting

PART II: DESIGNING OPERATIONS
Ch5 Design of Goods and Services
　　S5 Sustainability in the Supply Chain
Ch6 Managing Quality
　　S6 Statistical Process Control
Ch7 Process Strategy Capacity and Constraint Management
Ch8 Location Strategies
Ch9 Layout Strategies
Ch10 Human Resources, Job Design, and Work Measurement

PART III: MANAGING OPERATIONS
Ch11 Supply-Chain Management
　　S11 Supply-Chain Analytics
Ch12 Inventory Management
Ch13 Aggregate Planning and S&OP
Ch14 Material Requirements Planning (MRP) and ERP
Ch15 Short-Term Scheduling
Ch16 Just-in-Time, TPS, and Lean Operations
Ch17 Maintenance and Reliability

PART IV: BUSINESS ANALYTIC MODULES
Module A Decision-Making Tools
Module B Linear Programming
Module C Transportation Models
Module D Waiting-Line Models
Module E Learning Curves
Module F Simulation