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The Civility Solution: What to Do When People Are Rude的圖書 |
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The Civility Solution: What to Do When People Are Rude 作者：Forni,P. M. 出版社：St Martins Pr 出版日期：2009-09-01 語言：英文 規格：平裝 / 166頁 / 13.3 x 19.7 x 1.3 cm / 普通級 |
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圖書名稱：The Civility Solution: What to Do When People Are Rude
內容簡介
A founder of the Johns Hopkins Civility Project presents dozens of real-world examples and strategic advice on how to conduct oneself when confronted with the rude behavior of others, in a guide that makes recommendations for breaking rude cycles by being both polite and assertive. 40,000 first printing.
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