Workforce Cross Training

Many organizations have current or planned programs for cross training employees, yet few concrete guidelines exist for designing these programs effectively. Workforce Cross Training provides an overview of the best practices for workforce cross training, including information on individual and team behavior and performance from a variety of disciplines such as operations management, industrial engineering, and behavioral psychology. This book integrates the history of academic work on cross training with future needs and opportunities. It also presents discussion on the applications of these programs in manufacturing and service industries.