Organizational Reliability: Human Resources, Information Technology and Management

This book explores the identified research gap and new field of study of organizational reliability. It develops a definition and theoretical internal structure of the notion of organizational reliability as well as a theoretical background describing the structure of its three pillars, and it showcases a set of organizational solutions dedicated for the enhancement of organizational reliability.

The book explores the idea that there are new capabilities needed in every organization: reliability capabilities aiming at enhancing and sustaining the reliability of entire organizations and reliability of management, information technology and human resources. The reliability capabilities are understood as the abilities to anticipate and explore potential and occurring hazards, prevent and resolve disruptions, and learn from the problems in order to maintain a proper organizational performance in both normal and abnormal situations. Based on these three pillars, the book concerns the issue of various organizational solutions in order to indicate a set of them, which supports obtaining and maintaining organizational reliability.

The book is recommended reading for researchers, academics and students in the fields of management, and entrepreneurs trying to boost the reliability of their organizations.

Agnieszka Bieńkowska is currently working as a professor at Wroclaw University of Science and Technology, Faculty of Computer Science and Management, Department of Management Systems and Organizational Development. She is currently Head of Department of Management Systems and Organizational Development.

Katarzyna Tworek is currently working as a professor at Wroclaw University of Science and Technology, Faculty of Computer Science and Management, Department of Management Systems and Organizational Development.

Anna Zablocka-Kluczka is currently working as an assistant professor at Wroclaw University of Science and Technology, Faculty of Computer Science and Management, Department of Management Systems and Organizational Development.