Performance Drivers in the Australian Banking and Financial Industry

Talent management is a way banks acquire competitive advantage. Practices such as personality profiling with effective knowledge-based productivity and the application of high-performance work systems help to set a company apart from its competition and maintain this competitive advantage.

This book provides an in-depth look at the relationship between personality types and individual-level performance in knowledge-based environments, through cases in Australia’s banking and finance sector. This book also examines how high-performance workplace systems influence individual performance in relation to productivity through a multi-level analysis of micro- and meso-level factors.

The findings in this book have relevant implications not only for the Australian system but also for other banking and financial service contexts outside of Australia.

Ami-Lee Kelly is a Senior Manager working in the Australian banking and finance industry.

Ashish Malik is an Associate Professor at the Newcastle Business School, University of Newcastle, Australia.

Philip J. Rosenberger III is a Lecturer at the Newcastle Business School, University of Newcastle, Australia.