Dr. Hakan Bütüner earned his BSc in industrial engineering from Middle East Technical University, MBA from Bilkent University, and PhD in engineering management from the University of Missouri-Rolla. He has worked as a SPEED (operations and profit improvement program) country manager of Siemens Business Services and as a general coordinator of Bell Holding. Dr. Bütüner has lectured in various business schools and industrial engineering departments and is an affiliate of several U.S. companies involved in industrial management and engineering consulting, training, and software solutions. He also is the founder/president of the Institute of Industrial Engineers--Turkish professional chapter. He has authored several publications and books.