UNIFIED COMMUNICATIONS FOR DUMMIES(R)

Discover what Unified Communications can do for your business
In our increasingly mobile world, communication must be effective, global, and available through multiple technologies seamlessly. Unified Communications logically blends and combines previously separate services and features, making communication possible by any means, with anyone, using any of your devices.
This complex topic is perfect for a book dedicated to making everything easier! Unified Communications For Dummies introduces you to the many advantages this technology offers your business and shows you how to develop a strategy for bringing it about.
Unified Communications is a new paradigm for working and communicating efficiently and collaboratively
This book explains the features available with Unified Communications and how they can create new capabilities to drive customer satisfaction
Shows how Unified Communications encompasses office and mobile phones, voicemail, instant messaging, fax, Internet phone calls, texting, and even Web conferencing
Provides a step-by-step approach for creating a Unified Communications strategy
Offers tips for improving the implementation process
Shares real-world examples of how Unified Communications is being used today
Unified Communications For Dummies shows you how to meet business needs with this emerging, cutting-edge solution.

Tony Bradley is Founder and President of S3KUR3, Inc. — a provider of information security and unified communications consulting and training. Satish Shah is a global speaker, author, trainer, and consultant on UC. He is Founder and CEO of UC Trainers.

Foreword.
Introduction.
Part I: Getting Started.
Chapter 1: Unifi ed Communication from A to Z.
Chapter 2: All Present, Say Aye.
Chapter 3: Understanding the Business Benefit.
Part II: Applying Unified Communications.
Chapter 4: Planning Your Deployment.
Chapter 5: Unifying Voice.
Chapter 6: Employing Instant Messaging.
Chapter 7: Remote Connections.
Chapter 8: Conferencing.
Chapter 9: Collaborating and Sharing.
Chapter 10: Single-Click Access.
Part III: Implementing Unified Communications.
Chapter 11: Eat the Elephant One Bite at a Time.
Chapter 12: Confi guring Voice.
Chapter 13: Securing Unifi ed Communications.
Chapter 14: Archiving and Compliance.
Chapter 15: Management and Troubleshooting.
Chapter 16: Customizing Unifi ed Communications.
Part IV: The Part of Tens.
Chapter 17: Ten Advantages of Unifi ed Communications.
Chapter 18: Ten Events You Shouldn’t Miss.
Chapter 19: Ten Tools You Should Have.
Index.