Results That Last

Results That Last translates the results Studer has made in transforming health care leadership to all business and organizations. Studer prescribes cultural change, both for companies that are floundering and those that are already doing well. This book introduces a clear and concise behavior that will take your company to the top. Written in a simple, easy-to-read format, each chapter includes compelling stories to make the behaviors come to life. Studer presents structured, proprietary systems like the Five Pillars of Service and Operational Excellence, the Nine Principles®, and the Healthcare Flywheel^TM, along with real life examples and sound concepts backed by hard-won experience.

Chapters include:

• Hardwire Your Company Culture with Key Behaviors
• Connect Work Back to Purpose, Worthwhile Work, and Making a Difference
• Have an Absolute Passion for Excellence and Never Waver
• Work on the Assumption That People Want to Do a Good Job
• Realize that Little Things Make a Big Difference
• See Your Business Through Your Customer's Eyes
• Make the Connection Between Employee Satisfaction and the Bottom Line
• Train Yourself to Look For What is Right
• Don't Be Too Removed From the People Who Do the Job
• Find and Recognize Your Company's Heroes
• Get Rid of Poor Performers
• Eliminate the We/They Phenomenon
• Leverage the Power of Storytelling