博客來社會心理學家泰莎．韋斯特，擁有研究職場人際衝突的多年經驗，她觀察到，許多戰術之所以失敗，是因為無法有效處理那些引發不良行為的動機。在本書中，她將帶領讀者一探職場上最常見的七種頭痛人物──扒高踩低討厭鬼、功勞小偷、搭便車慣犯、輾壓全場鴨霸王、什麼都要管大師、搞不清楚狀況老闆、精神虐待狂，以令人感同身受、氣到手抖的案例，精準描繪出這些角色的特質、慣用手法，並運用研究資料，指出這些類型的人物到底在想什麼，以及他們的弱點，最後更提出有效的計畫，讓你得以在這些頭痛人物把你拖下水之前，率先採取強而有力的行動。
任何曾經數次吶喊：「我再也受不了那個白癡了！」的讀者，別再苦等混蛋們退休或離職，這部實用又令人捧腹的教戰手冊，就是你最需要的自救指南！
(文/博客來編譯)
A practical and hilarious guide to getting difficult people off your back, for anyone pulling their hair out over an irritating colleague who's not technically breaking any rules
From open floor plans and Zoom calls to Slack channels, the workplace has changed a lot over the years. But there’s one thing that never changes: you’ll always encounter jerks. Jerks at Work is the definitive guide to dealing with—and ultimately breaking free from—the overbearing bosses, irritating coworkers, and all-around difficult people who make work and life miserable.
Social psychologist Tessa West has spent years leveraging science to help people solve interpersonal conflicts in the workplace. What she discovered is that most of our go-to tactics don’t work because they fail to address the specific motivations that drive bad behavior. In this book, she takes you on a rollicking deep dive of the seven jerks you’re most likely to encounter at the office, drawing on decades of original research to expose their inner workings and weak points—and ultimately deliver an effective game plan for stopping each type before they take you down with them.
Jerks at Work is packed with everyday examples and clever strategies, such as how to:
• Stop a Bulldozer from gaining influence by making sure they're not the first to speak up in meetings
• Report a Kiss Up/Kick Downer to a manager who idolizes them without looking like the bad guy
• Protect your high-achieving team from Free Riders without stifling collaboration
• Use a Gaslighter’s tactics to beat them at their own game
For anyone who’s said “I can’t stand that jerk!” more times than they’d like to admit, Jerks at Work is the ultimate playbook you wish you didn’t need but will always turn to.
