Human Capital 2004

Human Capital 2004 argues that human capital management is an essential component to an effective and efficient management of public agencies. The case studies approach used here explores the challenges to human capital management in two ways: in the workplace and through the people staffing the agencies.

Jonathan D. Breul is associate partner at IBM Business Consulting Services and senior fellow at the IBM Center for The Business of Government. Nicole Willenz Gardner is a partner at IBM Business Consulting Services and guides the Human Capital Management practice in the public sector.