Serious Performance Consulting According to Rummler

Longtime consultant and performance guru Rummler distills his beliefs and practices into what is essentially a workbook, detailing processes, behaviors and decisions by applying them to a hypothetical case study. He begins by describing the typical reasons why he is called in as a consultant and the theories behind the work to be done, then describes receiving a request for consultation, understanding the performance analysis framework and process, and making the initial diagnosis. He works through the case study, determining desired results, defining the project, determining barriers, using models and project generalizations, and specifying changes. He then details the craft of performance consulting, including the specialized work of the internal consultant in dealing with organizational realities, and closes by describing the steps one must take to become an effective performance consultant. Annotation ©2007 Book News, Inc., Portland, OR (booknews.com)