Integrating Erp, Crm, Supply Chain Management, and Smart Materials

Based on the results of a research project which took place in the US and Europe between 1998 and 2000, this book addresses the integration of enterprise resource planing (ERP) and customer relationship management (CRM) software into supply chains, outlines organizational requirements that should be fulfilled for the use of smart materials, and demonstrates the importance of auditing financial reports and ERP/CRM records. Chapters are in sections on ERP, supply chain, and CRM; organizational prerequisites for smart materials, automatic identification, and quality assurance; and auditing accounting statements and ERP records. Annotation c. Book News, Inc., Portland, OR (booknews.com)