Lean for Service Organizations and Offices

Service companies sometimes struggle with lean implementation due to the absence of a holistic approach to embed lean methods into the organizational fabric. Sarkar, author of several previous books on organizational excellence programs, addresses that potential shortcoming by providing an original lean organizational model. Built around systems thinking, the model requires a lean architecture to be hardwired around five anchors: people, processes, partners, promotions, and problem solving. Though specifically designed with service organizations and offices in mind, the model can also be used in manufacturing companies. The author holds a business improvement leadership role in ICICI Bank. Annotation 穢2008 Book News, Inc., Portland, OR (booknews.com)