圖書簡介Consultants Townsend and Gebhardt give managers and executives solid ideas about finding the right way to recognize the work of employees. They believe thanking employees is a necessary act of leadership, and that the right ways to say thank you is both rational and emotional. They also advocate caution, because recognition can come across very badly (too little too late, inappropriate for the kind of work done, or even inappropriate for the person. They offer alternatives for individuals and groups and a number of options so recognition will not become stale or an empty exercise. Annotation c2008 Book News, Inc., Portland, OR (booknews.com)
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