Strategic Total Quality Management: Corporate Performance and Product Quality

CHRISTIAN N. MADU is Research Scholar, Professor and Management Science Program Chair at Lubin School of Business, Pace University, New York. He He has published over 60 papers in journals such as Decision Sciences, IIE Transactions, Long Range Planning, Socio-Economic Planning Sciences, Journal of Operational Research Society, European Journal of Operational Research, and others. He is also the author of Strategic Planning in Technology Transfer to Less Developed Countries (Quorum Books, 1992), Management of New Technologies for Global Competitiveness (Quorum Books, 1993), and coauthor with Dr. Kuei of Experimental Statistical Designs in Simulation Modeling (1993).

CHU-HUA KUEI is an Assistant Professor of Total Quality Management, Business Policy and Management Information Systems at Monmouth College, New Jersey, and an Adjunct Associate Professor of Quality and Operations Management at Pace University, New York. He has contributed articles to IIE Transactions, Long Range Planning, Computers and Operations Research, International Journal of Production Research, International Journal of Production Economics, Microelectronics and Reliability, Total Quality Journal of Operational Research Society, and Journal of Business and Industrial Marketing. He is coauthor of Experimental Statistical Designs in Simulation Modeling (Quorum Books, 1993).