Internal Communications and Employee Engagement: A Case Study Approach

This book aims to explore the connection between internal communication and employee engagement in both educational and business settings. Through the collection of chapters contributed by leading public relations, communication, and management scholars as well as seasoned practitioners, readers will gain new insights into current issues in internal communication and employee engagement through a series of real-world case studies analyzing current issues and offering best practices in internal communication and employee engagement in specific industry and organization settings.

Learning outcomes and discussion questions for both classroom use and business strategizing round out each chapter, providing a springboard to further inquiry, research, and initiative development in these intricately intertwined areas so crucial to employee satisfaction and organizational success. This makes Internal Communications and Employee Engagement an ideal resource for the intended audience of scholars, students, internal communication managers, and organizational leaders

Nance McCown (Ph.D.) is a professor of communication at Messiah University.

Linjuan Rita Men (Ph.D., APR) is an associate professor of public relations at the University of Florida.

Hua Jiang (Ph.D.) is an associate professor in the public relations department of the Newhouse School, Syracuse University.

Hongmei Shen (Ph.D., APR) is a professor and public relations emphasis head in the School of Journalism & Media Studies at the San Diego State University.