Steel Toes and Stilettos: Leading the Lean Transformation in a Male-Dominated Industry

The authors joined forces professionally when Kathy hired Shannon to be a member of her leadership team. This book describes the transformation they led to convert operations from traditional manufacturing to a lean enterprise.

Kathy (executive leader responsible for profitability) and Shannon (transformation leader) share the finer points of a comprehensive change process, the challenges and triumphs, and the real emotion involved during their quest for success. Each describes the professional journey from their unique perspective and the highlights of an endearing friendship that was formed along the way.

This story will inspire female leaders in any organization, showcasing an example of high-performing women thriving in an intense and fast-paced world. Kathy and Shannon are role models for those juggling intense, fulfilling careers, alongside life’s complexities such as dual-career marriages and raising children.

Their story provides a powerful case study of women supporting each other in the workplace to drive positive culture and significantly improved business results by leading with authenticity and inclusivity.

Shannon Karels is a Sr. Operations Manager who has lead multiple lean transformations and run operations for two large publicly traded corporations across various industries and business models. She started her career in supply chain management and progressed through lean and operations leadership roles. Through this journey, Shannon has improved cultures in numerous manufacturing facilities by leading employee empowerment and engagement, and building highly successful teams, with a focus on business results. Shannon is known for leading accountable organizations built on trusting relationships that improve the companies’ profitability and customer experience.

Kathy Miller is a Senior Operations Executive who has held numerous global vice president and director roles both in manufacturing and lean enterprise leadership. Kathy is a Shingo Prize Recipient for Large Businesses as a Plant Manager. She started her career in Operations as a 17-year-old co-op student at a vehicle assembly plant, and progressed through engineering, marketing, lean, and operations leadership roles, working for four large publicly traded corporations in executive roles. Kathy is a transformational leader who consistently delivers impressive business results through team development, process discipline, and continuous improvement. Kathy is known for the creation of an inclusive culture based on trust, respect, and accountability.