The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry

Interdisciplinary in terms of both its coverage and contributions, The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry provides an informative and systematic guide to the current state of knowledge on workforce diversity and its management.

Providing empirical knowledge and reflective practice on diversity issues and their management in the hospitality industry, this handbook includes chapters written by a plethora of experts in the diversity management (DM) field, including scholars, academics, and industry experts, such as managers from leading hospitality industry firms. Logically structured and embellished with illustrative figures throughout, the volume provides critical reviews and an appraisal of current research and the future development of conceptual and theoretical approaches to diversity, equity, and inclusion (DEI) management in the hospitality industry, including dimensions of diversity in hospitality, such as gender, cultural/ethnic, age, disability, sexual orientation, and Indigenous workers. Elucidative examples are used from different countries such as Australia, Austria, Canada, Japan, United Arab Emirates, and India, and the volume takes a solution-based approach, providing future directions for emerging diversity researchers.

Global in perspective, this book is a pivotal teaching resource for academics, an illustrative reference resource for Ph.D. students and early career researchers who work on workforce diversity and a practical guide for managers and HR consultants. It will also appeal to wider audiences, including those in tourism, recreation and leisure studies, and other professional fields.

Ashokkumar Manoharan is Senior Lecturer in Strategic Management at the College of Business, Government and Law. His research interests cover human resource challenges in the hospitality industry, focusing on workforce diversity, migrant workers, people with disability and related diversity management practices, and organisational culture. Dr Manoharan has widely published in academic journals, presented in numerous international conferences, and successful in obtaining external grants.

Juan M. Madera is a Full Professor at the Conrad N. Hilton College of Global Hospitality Leadership, University of Houston. His research interest includes Diversity and Discrimination in the Workplace, Employment Interview and Selection Issues, Training and Development, and Research Methodology. Dr. Madera has authored more than 90 peer-reviewed journal articles, trade articles and book chapters, and he is the recipient of numerous grants and fellowships, including from the NSF, USDA-NIFA, Sloan Foundation, and the Ford Foundation.

Manisha Singal is a Professor in the Howard Feiertag Department of Hospitality and Tourism Management in Pamplin College of Business at Virginia Tech, USA. Her research explores the relationship between ESG (environmental, social, and governance issues) and financial performance. She also investigates how unique attributes of the hospitality and tourism industry differentially influence firm strategy and performance. Dr. Singal is the recipient of several best paper awards at international conferences and serves as an editorial board member at many journals including International Journal of Hospitality Management, Journal of Hospitality and Tourism Research, and Family Business Review.