Essential Guide to Operations Management: Concepts and Case Notes

The revised and updated second edition of the popular and practical guide to contemporary operations management - now featuring a new chapter on managing sustainable supply networks.

The Essential Guide to Operations Management explores fundamental operations management principles and shows how they are applied in real-life situations in both the services and manufacturing sectors. It adapts a strategic stance by providing a framework for effective decision-making: determining operations strategies; designing processes, products and work organisations; managing change through effective project management and technology transfer; exploring contemporary approaches to operations planning and control; and then managing quality and improvement strategies. As such, it addresses the needs of practising managers, postgraduate MBA and MSc students and final-year undergraduates in advanced operations management elective courses.

The Essential Guide to Operations Management: Concepts and Case Notes, Second Edition, is supported by updated case studies throughout and online support materials for lecturers.

David Bamford is an experienced industrialist/academic who has published over 100 articles, book chapters and reports as well as presented widely on his topics to both academic and practitioner audiences.

Paul Forrester is an honorary research fellow in enterprise management at Keele University.

Iain Reid is Reader in Operations Management at Manchester Metropolitan University, where he is the Deputy Director of the Business Transformations.