Hospital Quality: Implementing, Managing, and Sustaining an Effective Quality Management System

The purpose of this book is twofold -if you’re a senior healthcare manager or director tasked with setting up a quality management system, this book will provide tools and techniques you can immediately apply.

Doug Johnson has been in healthcare over 30 years. He is a Registered Nurse, Certified Professional In Healthcare Quality, Lean Six Sigma Black Belt and earned his BSN with summa cum laude honors. His healthcare career began in patient transport and has progressed over numerous areas including the cardiovascular lab, health plan operations, emergency department, operating departments, nursing units, urgent care, billing processes, electronic medical records, patient-throughput, regulatory and accreditation requirements, quality, database management, data analytics and software development.

Doug has outstanding interpretive skills in quantitative and qualitative analyses, identifying root causes of poor process control and inefficiencies. His vast experience in the multifaceted business of healthcare has equipped him to design, improve and provide sustainable solutions in all areas of healthcare operations.

His company, DcJ Solutions (www.Innovate2Accelerate.com) offers quality management consulting and training through proven tools and techniques to allow your organization to implement, manage, and sustain a quality management program using existing and permanent staff. He developed a team of experts both in healthcare operations and information technology design. By combining the skills of healthcare operations, process improvement and technology, this team is well aligned to create meaningful solutions for healthcare organizations.