Continuous Value Management in Healthcare: Elevating Safety, Cost, and Efficiency with a Staff-Led Approach

There are international pressures on healthcare delivery because of increasing demand and rising costs. Maintaining quality while containing costs is a challenge in both privately and state funded services.

Dr Cameron Stark. Visiting Reader and Part-Time Lecturer, University of the Highlands and Islands (UHI), Scotland. Cameron is a Module Leader on UHI’s Postgraduate teaching on healthcare quality. He graduated in Medicine from the University of Glasgow, and holds Masters degrees from the University of Glasgow, and the University of Leicester, UK. Cameron was a Consultant in Public Health Medicine with NHS Scotland for 29 years. He was the Quality Improvement Science lead for NHS Highland when it was the pilot site for the introduction of Value Management. Cameron has co-written or co-edited eight previous textbooks and has published over 60 papers in peer-reviewed journals.

Kay Cordiner, Clinical Service Manager for Unscheduled Care, Raigmore Hospital, Inverness, Scotland. Kay has worked at NHS Highland as a Registered Nurse since 1999. She was the Senior Charge Nurse in Ward 7A which in 2016 worked with the Institute for Healthcare Improvement (Boston USA) on a Lean Accounting proof of concept which then became Value Management. Kay has tested and co-designed the methodology with IHI over the last 7 years and supported the NHS Scotland National Collaborative for Value Management on the Technical Subgroup.

In 2018 Kay joined IHI as faculty supporting the spread of the methodology across other health systems including Hamad Medical Corporation in Doha, Northwell Hospital in New York and Western Health and Social Care Trust in Northern Ireland. Kay is also faculty for RCP-QI and has published in the Harvard Business Review and BMJ.

Dr. Poonam Gupta, Improvement Advisor, Oxleas NHS Foundation Trust, London, United Kingdom. Dr Gupta’s work has spanned India, the Middle East, and the United Kingdom, allowing her to gain valuable insights and contribute to healthcare improvement on a global scale. Dr Gupta was previously Head of Quality Improvement at the Heart Hospital of Hamad Medical Corporation in Doha, Qatar. She was the Program Director for Value Improvement in the Heart Hospital and led work on Value Management.

Dr Gupta trained as an Improvement Advisor and Patient Safety Executive with the Institute for Healthcare Improvement in Boston, USA. Her commitment to improving healthcare systems is further evidenced by her numerous publications in international peer-reviewed journals, covering a wide range of topics related to healthcare quality improvement and patient safety.
Beyond her research and advisory roles, Dr. Gupta plays an integral part in the healthcare community. She serves as an Assistant Deputy Editor for the ISQUA Journal.

Dr. Gupta’s dedication and contributions have earned her more than 15 awards for various Quality Improvement and Patient Safety (QIPS) initiatives. She has been a speaker at both local and international forums dedicated to quality improvement and patient safety, where she shares her insights and experiences with fellow professionals.

Jeff Rakover, Director, Institute for Healthcare Improvement (IHI) Jeff’s research at IHI focuses on defining and improving value delivered by healthcare systems through a focus on measurement, management, and innovation. He also has worked in areas including improvement for obstetrical care, ambulatory safety, and behavioral health.

Jeff, along with Kay Cordiner, Brian Maskell, Kedar Mate, and others, was part of the initial team that developed the value management approach in health care. Jeff holds a Master’s in Public Policy from the Harvard Kennedy School of Government (2012) and graduated from Harvard College in 2006.