The Management of Migrant Workers in the International Hospitality Industry: Opportunities, Challenges, and Future Directions

This timely book presents a critical exploration of migrant workers in the hospitality industry, focusing on their experiences, challenges and contributions to the sector, as well as presenting recommendations to help shape future policies.

Issues relating to migrant workers in this sector have become increasingly important in the post-pandemic context, particularly skill discounting, migrant worker turnover and retention and the type of work migrants engage in as the industry attempts to appeal to the business and leisure markets. International in scope and appeal, this volume explores the experiences of migrant workers in diverse cultural and economic contexts, with the aim of providing practical advice for policymakers, employers and educators to improve the overall experience of migrant workers in the sector. The book discusses policy and management strategies, with the aim of helping to shape future policies relating to migrant workers in the hospitality sector.

This volume will be of pivotal interest to students and academics of hospitality, tourism, development studies, sociology, hotel management, and food and beverage management. The book will also be useful for professionals within the hospitality industry, as well as policymakers, government agencies, industry associations and unions representing the interests of workers in the sector.

Sumi Ingerson is a Lecturer at the Adelaide University - formerly known as University of South Australia Business School. Passionate about innovative teaching, she received the 2019 Dr Ian Whyte Award for excellence in teaching and learning. A former Academic Director, she has led curriculum development and accreditation, shaping programs that align industry needs with academic standards. Her work explores consumer behaviour in hospitality settings, events, and tourism.

Beni Halvorsen is an award-winning researcher and teacher, published in top journals such as The International Journal of Human Resource Management, and Diversity Council Australia’s expert on migrants. He specialises in diversity, HR, employee turnover and retention, and healthcare. A quantitatively trained academic and consultant, he has presented his research at the Academy of Management, and the British Academy of Management, helping organisations attract and retain their talent

John Hatzinikolakis is a Senior Lecturer at Adelaide University (School of Management, College of Business and Law) - formerly known as University of South Australia Business School. Prior to this, he was a Senior Manager in the South Australian hospitality industry. John has also consulted on business strategy, management, and higher education development, in Japan and Australia. He has been awarded the Business School Top Mid-Career Teacher Award, and four Teaching and Learning Excellence Commendation Awards.

Brad Nikolic is an accomplished academic and business professional with extensive international experience having worked across Australia, Germany and Singapore. His expertise lies in organisational behaviour, leadership and strategic management. As a Business Strategist, Business Transformation Advisor and Organisational Culture Consultant, he has a successful track record in shaping high-performance environments. Brad’s exceptional career covers multiple industries, where he has excelled as an operations leader and business development specialist.