E-Governance in India: Heralding a New Era of Inclusive Governance

This comprehensive volume provides a conceptual and theoretical understanding of e-governance and public administration in India. It examines e-governance as a citizen- enabling mechanism to deliver good governance. Situating it in the ambit of new public management, liberalization and globalization, it delves into the myriad aspects of technology as a bridge between the state and the citizens, as well as other stakeholders such as businesses, NGOs, civil society and international agencies, whose role in facilitating good governance is crucial.

This book also explores the innovative governance techniques adopted by states across the country and worldwide in contemporary times. The overarching argument here justifies that electronic governance has been a catalyst in ensuring good governance, through information and communication technologies, coupled with sound managerial practices. While making governance more citizen-oriented, e- governance is being projected as a game changer in terms of achieving the goals of Viksit Bharat, 2047 and substantive democracy based on equity and inclusivity.

This book will be useful to the students, academics and researchers of public administration, public policy, rural and urban development, law and governance. It will also be immensely beneficial to policymakers and practitioners, NGOs working with local administration, parastatal bodies, functionaries, those in public service and elected people’s representatives.

Sangita Dhal, Department of Political Science, Kalindi College, Delhi University has more than twenty years of teaching and research experience in the field of public administration, public policy and governance. Prof. Dhal has published a book on ’E-Governance and Citizen Engagement: New Directions in Public Administration (Sage Publishers, 2022), that addresses the gap areas in the field of Public Administration and Public Policy. Prof. Dhal’s recent book on Mapping Governance Innovations: Perspectives from South Asia (eds.) Routledge, 2025 that contributes to the body of knowledge on South Asia, Public Policy & Governance.

Nachiketa Singh is presently serving as Principal, Shyam Lal College (Eve.) University of Delhi. In his long career as an accomplished academic he has served the University of Delhi in different capacities. He was earlier the senior faculty in the Department of Political Science, Sri Guru Tegh Bahadur Khalsa College, University of Delhi having nearly thirty years of teaching and research experience. Prof. Singh’s recent book on Mapping Governance Innovations: Perspectives from South Asia (eds.) 2024, published by Routledge, addresses the gap areas in the concerned areas of academic inquiry. Apart from teaching and research work, Prof. Singh has vast experience of administration, where he has demonstrated exemplary leadership.