Transport Management Successes and Failures: Communication Case Studies of the Good, the Bad and the Ugly

Management gets the credit for successes and takes the blame for failures whether it was their fault, the fault of staff, or a system failure. In this book, the reader is presented with analysis and insights on a range of case studies that represent real-world success and failure within different sectors of the transport industry.

Linda J. Tavlin is an author and the president of an international transportation communication consultancy with over 35 years’ experience training organizations on how to deal with controversial audiences, the accident investigation process, and putting process improvement plans in place to enhance management efficiency. Linda has taught aviation communication in the accident investigation and safety programs at Cranfield University, U.K., and the University of Southern California.