Leading with Empathy: Supporting People in a Hybrid World

Focusing on empathy as a key tool, this book examines the impact of hybrid working on staff mental health and how business leaders, managers, coaches and mentors can create a positive and motivated hybrid workforce.

Part of the Business in Mind series, it is for anyone who is managing remote workers, whether individuals or teams. As the world of work has changed drastically since the Covid-19 pandemic with more staff working from home, the importance of nurturing staff well-being is more important than ever. Even though businesses are seeing the benefits of working at home, it can also create challenges. With the latest research and studies, this book explores practical ideas for finding the right working model and how to develop an appropriate leadership style. Uniquely, it discusses the neuroscience of stress to identify ways to improve workers’ mental health and inform how managers can use this to create a positive work environment.

Carolyn Reily is an experienced coach with over 25 years of working with businesses, executives, senior managers and entrepreneurs. She is passionate about using coaching to support and develop all staff both personally and professionally, and has used her knowledge of leadership and management to support the well-being of individuals and teams in organisations.

Bob Thomson is a Professor at Warwick Business School, an experienced and accredited coach and supervisor of coaching, and a workplace mediator. He collaborated with the University of Warwick Wellbeing Services team to deliver a series of webinars to help line managers support their staff during the Covid-19 pandemic. He has worked as a volunteer counsellor and as a Samaritan. He is the author of a number of books on coaching and learning from experience. He was previously Leadership Development Manager at National Grid Transco. Before moving into coaching and management development he worked as an economist for eleven years with British Steel and ICI. Bob has degrees in Maths, in Economics and in Management Learning. He also has Certificates in Counselling, Coaching, Supervision, and Mediation.