The Forgotten Leg of Quality: Customer Service

This book emphasizes the importance of customer service in various industries, highlighting its role in profitability. It presents numerous examples to remind leaders of the detrimental impact of neglecting customer service and the need for proactive measures.

D.H. Stamatis, PH.D., has been an academic teacher/professor for several Universities in the USA, Europe, and Asia. He has taught various subjects, including, problem-solving, team approaches, SPC, G8D, 6σ, statistics, reliability, quality, and several approaches to effectiveness in manufacturing/defense/service/health and educational organizations. Dr. Stamatis has written numerous articles and over 60 books on numerous topics dealing with general and specific issues within Quality. He has also participated in many domestic and international Quality conferences. In his consulting business of over 40 years, he visited over 120 countries, teaching, lecturing, and consulting many organizations on the benefit of focusing on quality for successful results in both productivity and profitability.