Managing Service, Education and Knowledge Management in the Knowledge Economic Era: Proceedings of the 2016 International Congre

This proceedings volume will contain papers presented at the 2016 International Conference on Management and Technology in Knowledge, Service, Tourism & Hospitality (SERVE 2016), covering a wide range of topics in the fields of knowledge and service management, web intelligence, tourism and hospitality. This overview of current state of affairs and anticipated developments will be of interest to researchers, entrepreneurs and students alike.