Radical Candor: Be a Kick-ass Boss Without Losing Your Humanity (Revised Edition)

　　【本書為英文更新版】
　　收入全新前言、結語，問答區以及坦率的使用者訪談心得！

　　蘋果、Google都在練，矽谷最夯的主管學
　　這樣帶團隊，讓每一個部屬都發光！

　　部屬表現不佳，你是實話實說？還是隱忍不提？
　　怎麼樣的溝通，才能不傷人也不誤事？
　　主管最重要的學習──徹底坦率
　　避開惡意攻擊與濫情同理的陷阱
　　幫助團隊、部屬和自己都成功！

　　☆ 蘋果大學熱門主管課程
　　☆ 紐約時報暢銷書

　　「不是好話不出口」或許是贏得好人緣的金科玉律，但是帶團隊如果也比照辦理，只會釀成管理的大災難。主管面對犯錯或績效不佳的部屬，說得太直接，怕部屬不領情，怕玻璃心碎滿地，更怕自己被貼上惡主管的標籤；說得太委婉，又怕犯錯的人繼續自我感覺良好，接下來有收不完的爛攤子等著你，甚至要賠上整個團隊的績效和士氣。

　　要怎麼做，才能克服溝通的阻力，讓建言有效轉化為創造績效的實力？其實，關鍵不在於主管的措辭或話術，而是主管與部屬之間是否有強韌的信任關係，足以支撐主管對部屬開誠布公地給予指引、徵詢反饋。這種溝通無阻的關係，就是「徹底坦率」。

　　「徹底坦率」是「個人關懷」與「直接挑戰」的徹底實踐。當部屬信任主管、相信主管真心關懷他們時，較能：
　　接受主管的讚美與批評，並據此行動；
　　吐露真正的想法，讓主管知道自己的優點和缺失；
　　以徹底坦率與他人互動，因此不會一再做徒勞無功的事；
　　樂於接受自己在團隊中的角色；
　　聚焦於創造成果。

　　徹底坦率看起來簡單、做起來難，一點分寸沒掌握好，很容易流於濫情同理、惡意攻擊，甚至最糟的虛與委蛇。本書提供豐富的案例、按部就班的方法以及多樣的工具，是以徹底坦率經營團隊關係、建立組織文化的最佳指南。

好評推薦

　　「關懷員工並建立信任關係是管理工作的核心。為了組織及部屬有更好的表現，主管應該大膽地直言不諱。擔心自身軟技巧不足的主管，本書提供不少值得所有管理者學習、應用的方法。」──童至祥，特力集團執行長

　　「史考特的洞見來自她的經驗、觀察力敏銳的智慧與分析，能幫助你成為更好的領導者，打造更高效能的組織。」──雪柔‧桑德伯格（Sheryl Sandberg），紐時暢銷書《挺身而進》作者

　　「我一口氣看完本書。書中充滿發人深省的真相，犀利透徹的洞見，以及務實可行的建議。這是不可不讀的好書。」──葛瑞琴‧魯賓（Gretchen Rubin），紐時暢銷書《過得還不錯的一年》作者

　　「關於如何提供（與接受）反饋、如何做出明智決策、如何激勵大家繼續前進，無論你是一個人或一千人的主管，你都需要這本書。現在就去讀。」──丹尼爾‧品克（Daniel Pink），紐時暢銷書《動機，單純的力量》作者

　　「本書向全世界洩露了Google的某些魔法。」──夏娜‧布朗（Shona Brown），Google前業務營運資深副總裁

　　中文簡介取自天下文化出版《徹底坦率》

　　With an all new foreward, afterword, FAQ, and radically candid performance review.

　　Now a New York Times and Wall Street Journal bestseller

　　"I raced through Radical Candor--It’s thrilling to learn a framework that shows how to be both a better boss and a better colleague. Radical Candor is packed with illuminating truths, insightful advice, and practical suggestions, all illustrated with engaging (and often funny) stories from Kim Scott’s own experiences at places like Apple, Google, and various start-ups. Indispensable." ―Gretchen Rubin author of New York Times bestseller The Happiness Project

　　"Reading Radical Candor will help you build, lead, and inspire teams to do the best work of their lives. Kim Scott's insights--based on her experience, keen observational intelligence and analysis--will help you be a better leader and create a more effective organization." ―Sheryl Sandberg author of the New York Times bestseller Lean In

　　"Kim Scott has a well-earned reputation as a kick-ass boss and a voice that CEOs take seriously. In this remarkable book, she draws on her extensive experience to provide clear and honest guidance on the fundamentals of leading others: how to give (and receive) feedback, how to make smart decisions, how to keep moving forward, and much more. If you manage people--whether it be 1 person or a 1,000--you need Radical Candor. Now." ―Daniel Pink author of New York Times bestseller Drive

　　From the time we learn to speak, we’re told that if you don’t have anything nice to say, don’t say anything at all. When you become a manager, it’s your job to say it--and your obligation.

　　Author Kim Scott was an executive at Google and then at Apple, where she worked with a team to develop a class on how to be a good boss. She has earned growing fame in recent years with her vital new approach to effective management, Radical Candor.

　　Radical Candor is a simple idea: to be a good boss, you have to Care Personally at the same time that you Challenge Directly. When you challenge without caring it’s obnoxious aggression; when you care without challenging it’s ruinous empathy. When you do neither it’s manipulative insincerity.

　　This simple framework can help you build better relationships at work, and fulfill your three key responsibilities as a leader: creating a culture of feedback (praise and criticism), building a cohesive team, and achieving results you’re all proud of.

　　Radical Candor offers a guide to those bewildered or exhausted by management, written for bosses and those who manage bosses. Taken from years of the author’s experience, and distilled clearly giving actionable lessons to the reader; it shows managers how to be successful while retaining their humanity, finding meaning in their job, and creating an environment where people both love their work and their colleagues.

　　Review

　　"I think this is an incredible book for anyone who is hoping to create better relationships in the workplace. Whether you manage 1 person or an entire company, this is for YOU." ―Rachel Hollis, New York Times bestselling author

　　"Scott’s experiences leading teams at Google and Apple led to this book, which espouses a workplace culture where leaders care deeply about their employees and challenge them to be their best selves.” ―Jeff Kinney, author of the bestselling Diary of a Wimpy Kid series, in the New York Times

　　"I raced through RADICAL CANDOR―it’s thrilling to learn a framework that shows how to be both a better boss and a better colleague. RADICAL CANDOR is packed with illuminating truths, insightful advice, and practical suggestions, all illustrated with engaging (and often funny) stories from Kim Scott’s own experiences at places like Apple, Google, and various start-ups. Indispensable." ―Gretchen Rubin author of NYT bestseller THE HAPPINESS PROJECT

　　"Reading Radical Candor will help you build, lead, and inspire teams to do the best work of their lives. Kim Scott's insights--based on her experience, keen observational intelligence and analysis--will help you be a better leader and create a more effective organization." ―Sheryl Sandberg author of the NYT bestseller LEAN IN

　　"Kim Scott has a well-earned reputation as a kick-ass boss and a voice that CEOs take seriously. In this remarkable book, she draws on her extensive experience to provide clear and honest guidance on the fundamentals of leading others: how to give (and receive) feedback, how to make smart decisions, how to keep moving forward, and much more. If you manage people―whether it be 1 person or a 1,000--you need RADICAL CANDOR. Now." ―Daniel Pink author of NYT bestseller DRIVE

　　"I read Kim's blog on Radical Candor and was immediately convinced that we needed to modify our culture. Being nice, was not nice at all. Not only does it hurt the company, but it also hurts the person who isn't receiving important feedback. We rolled out the Radical Candor framework at a 600-person company meeting six months ago. Despite having only applied modest reinforcement to date, we are already seeing the benefits. People will often start a conversation with "In the spirit of radical candor..." I love that it has allowed us to grab onto that phrase to transition toward a radically candid company. I can't think of a better way to improve our culture and, most important, help our people improve and develop. Thank you Kim!" ―Greg Schott, CEO of Mulesoft

　　"When I first heard Kim's presentation of Radical Candor, I was blown away. In a nicely compact 2x2 with just eight words, she perfectly summarized what I had known my whole career, but just didn't have the right way to say it. To me, Radical Candor was business poetry. Success in business is completely dependent on having the hard conversations and exposing the truth about what needs to happen in your organization. We all know how difficult those conversations can be and they are less effective if your team can't hear the message. Radical candor is about combining a desire to push the organization and achieve the vision while communicating in a way that lets your team know you care personally about them. I am so pleased when I hear an employee start a conversation, "In the vein of radical candor…”, as I know we will be speaking the truth and on a path to accomplishing great things." ―Christa Quarles, CEO of Open Table

　　"With Radical Candor, Kim has bottled some of Google's magic and shared it with the world." ―Shona Brown, former SVP Business Operations at Google

　　"Talk. Just talk honestly and candidly. Yet in the workplace, direct conversations are events to be avoided at all costs. Ask any manager―or employee. In response to this, former Googler, Apple-r, and jill-of-many-trades Scott has developed an ingeniously simple, practical practice routine that makes most of the performance issues in the employment world go away: radical candor... Her seven-step methodology―listen, clarify, debate, decide, persuade, execute, learn―is the tool by which bosses and employees get work done well. Plus it completely overcomes the paralysis and concerns during appraisal time. An amazing process that should work, when embraced and applied." ―Booklist

作者簡介

Kim Scott

　　Kim Scott is the author of Radical Candor: How To Be a Kickass Boss without Losing your Humanity, to be published by St Martin's Press in March 2017. Kim is also the co-founder of Candor, Inc., which builds tools to make it easier to follow the advice she offers in the book. She is also the author of three novels.