Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service.
The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics.
| FindBook |
有 1 項符合
Customer Service:Skills for Success(6版)的圖書 |
 |
Customer Service：Skills for Success 作者：Robert W. Lucas 出版社：華泰文化 出版日期：2016-01-13 語言：英文 |
| 圖書選購 |
| 型式 | 價格 | 供應商 | 所屬目錄 | $ 1147 |
 iRead灰熊愛讀書 |
高等教育 |
|---|
| 圖書館借閱 |
| 國家圖書館 | 全國圖書書目資訊網 | 國立公共資訊圖書館 | 電子書服務平台 | MetaCat 跨館整合查詢 |
| 臺北市立圖書館 | 新北市立圖書館 | 基隆市公共圖書館 | 桃園市立圖書館 | 新竹縣公共圖書館 |
| 苗栗縣立圖書館 | 臺中市立圖書館 | 彰化縣公共圖書館 | 南投縣文化局 | 雲林縣公共圖書館 |
| 嘉義縣圖書館 | 臺南市立圖書館 | 高雄市立圖書館 | 屏東縣公共圖書館 | 宜蘭縣公共圖書館 |
| 花蓮縣文化局 | 臺東縣文化處 |
|
|
圖書介紹 - 資料來源：博客來 評分：
圖書名稱：Customer Service:Skills for Success(6版)
內容簡介
目錄
PART I: THE PROFESSION
Ch 1 The Customer Service Profession
Ch 2 Contributing to the Service Culture
PART II: SKILLS FOR SUCCESS
Ch 3 Verbal Communication Skills
Ch 4 Nonverbal Communication Skills
Ch 5 Listening Skills
PART III: BUILDING AND MAINTAINING RELATIONSHIPS
Ch 6 Customer Service and Behavior
Ch 7 Service Breakdowns and Service Recovery
Ch 8 Customer Service in a Diverse World
Ch 9 Customer Service via Technology
Ch10 Encouraging Customer Loyalty
Ch 1 The Customer Service Profession
Ch 2 Contributing to the Service Culture
PART II: SKILLS FOR SUCCESS
Ch 3 Verbal Communication Skills
Ch 4 Nonverbal Communication Skills
Ch 5 Listening Skills
PART III: BUILDING AND MAINTAINING RELATIONSHIPS
Ch 6 Customer Service and Behavior
Ch 7 Service Breakdowns and Service Recovery
Ch 8 Customer Service in a Diverse World
Ch 9 Customer Service via Technology
Ch10 Encouraging Customer Loyalty
|
