博客來From the bestselling author of How to Talk to Anyone now comes a book dedicated to helping business professionals at any level communicate effectively in the workplace.
In this practical guide to workplace relationships, corporate communications consultant and trainer Leil Lowndes presents proven techniques for the multitude of communication challenges workers face every day. Each chapter tackles a communication problem and includes stories and examples from the corporate world, as well as specific solutions and immediate actions readers can take. The book includes tips on digital communication in the workplace, particularly with regard to e-mail, video and telephone conferencing, texting, and social media.
Readers will:
•Learn powerful communication skills that earn credibility and respect from bosses, colleagues, and customers
•Deal effectively with office politics, unmotivated employees, and destructive attitudes
•Master how to be both respected and liked at work
•Handle criticism from the boss and turn it into an opportunity to shine
•Determine people’s personality types and speak to each so they listen
•Avoid the 10 common phrases that should never be said at work
•Discover ways to understand and deal graciously with people who may not speak clearly
•Gain respect in meetings, and know what to do when interrupted or demeaned
•Answer tough questions, deal with sticky situations and “the customer from hell”
•Determine when silence is the best policy
These are just a few of the skills business professionals will learn. After reading this book, they will know How to Talk to Anyone at Work!
