Contemporary Management (ISE)(12版)

PART I: MANAGEMENT
Ch 1 Managers and Managing
Ch 2 The Evolution of Management Thought
Ch 3 Values, Attitudes, Emotions, and Culture: The Manager as a Person

PART II: THE ENVIRONMENT OF MANAGEMENT
Ch 4 Ethics and Social Responsibility
Ch 5 Managing Diverse Employees in a Multicultural Environment
Ch 6 Managing in the Global Environment

PART III: DECISION MAKING, PLANNING, AND STRATEGY
Ch 7 Decision Making, Learning, Creativity, and Entrepreneurship
Ch 8 The Manager as a Planner and Strategist
Ch 9 Value Chain Management: Functional Strategies for Competitive Advantage

PART IV: ORGANIZING AND CONTROLLING
Ch10 Managing Organizational Structure and Culture
Ch11 Organizational Control and Change
Ch12 Human Resource Management

PART V: LEADING INDIVIDUALS AND GROUPS
Ch13 Motivation and Performance
Ch14 Leadership
Ch15 Effective Groups and Teams

PART VI: MANAGING CRITICAL ORGANIZATIONAL PROCESSES
Ch16 Promoting Effective Communication
Ch17 Managing Conflict, Politics, and Negotiation
Ch18 Using Advanced Information Technology to Increase Performance