購物比價找書網找車網
FindBook  
 有 1 項符合

Closing the Service Gap: How to Connect Customers, Employees and Organisations

的圖書
Closing the Service Gap: How to Connect Customers, Employees and Organisations Closing the Service Gap: How to Connect Customers, Employees and Organisations

作者:Laker 
出版社:Pearson
出版日期:2023-07-25
語言:英文   規格:平裝 / 普通級/ 初版
圖書選購
型式價格供應商所屬目錄
 
$ 1254
博客來 博客來
市場研究
圖書介紹 - 資料來源:博客來   評分:
圖書名稱:Closing the Service Gap: How to Connect Customers, Employees and Organisations

內容簡介

How connected are your customers, employees and organisation?

As technology advances and customer expectations rise, the most sustainable, profitable and realistic way businesses can succeed in the future is by connecting their customers, employees, and organisation. Following in the footsteps of some of the world’s largest companies, this book shows you how to transform your business culture using technology to connect the three most important stakeholders - the customers, employees and the organisation - and deliver value to each in turn. This model is best recognised as ’RenDanHeyi’, a Chinese term that means ’each employee’ (Ren), ’the needs of each customer’ (Dan) and ’the connection between the two’ (Heyi).

With practical steps, tips and case studies, this book helps you to build and implement a strategy to close the service gap in your organisation:

  • Understand how to use the RenDanHeyi model to connect your employees, customers, and organisation.
  • Use new or existing technology to link customer expectations to employee activities, and craft job roles and workforce planning strategy around customer needs.
  • Create a connected organisation that generates sustainable and scalable revenue for the business.
  • Transform your leadership from one that delegates to one that empowers and enables employees.

 

作者簡介

Ben Laker is a Professor of Leadership at Henley Business School. Prof Laker has authored several books, most recently the Financial Times bestseller, Too Proud To Lead (Bloomsbury), which focused on leaders within the workplace and was critically acclaimed by The Telegraph and The Association of MBAs (AMBA), among others. In addition to his role leading postgraduate research programming at Henley Business School, Prof Laker also serves as a regular contributor/columnist for MIT Sloan Management Review and Forbes, in which he shares, promotes and distils key lessons from his books and research.

Dr Lebene Richmond Soga is a Program Director at Henley Business School and a Lecturer in Entrepreneurship and Leadership. His research explores a range of themes, including the social aspects of technologies in organisational life, entrepreneurship ecosystems, and manager-employee relations. He regularly presents his research at international conferences for business leaders, academics, and policymakers to progress the understanding of various organisational challenges for startup businesses, multinationals and the implications of new technologies for the practice of leadership.

Dr Yemisi Bolade-Ogunfodun is a Lecturer in Organisational Behavior at Henley Business School who serves the African European Centre for Investment and Trade (AECIT) and frequents international research symposia - regularly presenting her research to academics and policymakers the world over - to advance societal understanding of cultural diversity, particularly about values that underpin work practices, such as productive job design.

 

詳細資料

  • ISBN:9781292444352
  • 規格:平裝 / 普通級 / 初版
  • 出版地:美國
贊助商廣告
 
金石堂 - 今日66折
世界很亂,但至少我們還有愛
作者:彩虹大叔(蔡意欽)
出版社:方智出版社股份有限公司
出版日期:2021-05-01
66折: $ 231 
金石堂 - 今日66折
動機【橫山秀夫經典短篇集】
作者:橫山秀夫
出版社:圓神出版社
出版日期:2022-09-01
66折: $ 251 
金石堂 - 今日66折
葛瑞的囧日記13-16集套書
作者:傑夫.肯尼
出版社:未來出版社
出版日期:2022-01-03
66折: $ 1003 
金石堂 - 今日66折
心中有數,腳下有路:用數學思維解讀世界、解決生活中的難題
作者:劉雪峰
出版社:如何出版社
出版日期:2023-05-01
66折: $ 205 
 
博客來 - 暢銷排行榜
在紙船中入眠(下)
作者:八田てき
出版社:尖端
出版日期:2024-12-10
$ 204 
Taaze 讀冊生活 - 暢銷排行榜
城與不確定的牆(平裝)
作者:村上春樹
出版社:時報文化出版企業股份有限公司
出版日期:2024-11-26
$ 537 
Taaze 讀冊生活 - 暢銷排行榜
大家說英語雜誌 1月號/2025
出版社:創新書報股份有限公司
出版日期:2024-12-18
$ 162 
Taaze 讀冊生活 - 暢銷排行榜
Fountain新活水:Our Team, Our Taiwan! 2024世界棒球12強賽冠軍專刊
出版社:中華文化總會
出版日期:2025-01-08
$ 270 
 
博客來 - 新書排行榜
失控的焦慮世代:手機餵養的世代,如何面對心理疾病的瘟疫
作者:強納森.海德特 (Jonathan Haidt)
出版社:網路與書出版
出版日期:2024-11-29
$ 379 
金石堂 - 新書排行榜
PUNKS△TRIANGLE(全)
作者:沖田有帆
出版社:東立出版社
出版日期:2024-12-11
$ 145 
Taaze 讀冊生活 - 新書排行榜
金剛經奇幻之旅
作者:蘇懿賢
出版社:白象文化事業有限公司
出版日期:2025-01-01
$ 280 
金石堂 - 新書排行榜
ONE PIECE航海王 110
作者:尾田榮一郎
出版社:東立出版社
出版日期:2024-12-27
$ 98 
 

©2025 FindBook.com.tw -  購物比價  找書網  找車網  服務條款  隱私權政策