Lead While Serving: An Integrated Approach to Managing Your Stakeholders and Customers

This e- book is designed to provide you a compact and workable approach to secure proactive, first mover advantages when trying to maintain your sanity and control while serving demanding stakeholders and customers. The integrated approach proposed will give you a comprehensive roadmap of processes and programs, to address the stakeholder and customer management concerns of a service provider, you. It offers a systemic way to make your harried career as a service provider tenable. All of us who work anywhere have internal stakeholders and customers. Whether we are in Purchasing, Human Resources, Finance or Facilities, we provide services to internal customers. We are all service providers. The stakeholders are the sponsors for our services. They are part of the management group that agrees to our annual budget which funds our resources. The internal customers are the end users of our services such as training classes (HR), quality air (Facilities) or the reimbursement system (Finance).