Creating Value: Empowering People for Sustainable Success That Benefits Employees, Customers, and Owners

＂Drawing from real stories of how companies relentlessly improved quality, delivery, service, and cost structure, Creating Value: Empowering People for Sustainable Success that Benefits Employees, Customers, and Owners offers simple, powerful ways to think and act to unlock the nascent value of any enterprise. This book shares a dynamic business system that, when practiced authentically, taps into a more focused and productive organization to deliver superior value to customers in a way that improves consistently over time＂-- Provided by publisher.

JOHN RIZZO has led transformational change at companies including Basin Holdings, Talus Holdings, Crouse-Hinds, and McQuay International, creating billions in value across manufacturing, healthcare, retail, and nonprofit sectors. Through working with 1,000+ teams at 50+ organizations he has proven that sustainable success comes from being present where work happens, listening to those who do it, and developing people at all levels. His approach, refined through learning from Toyota and continuous improvement pioneers demonstrates that engaging frontline workers creates value that top-down management cannot match.

TOM EHRENFELD is a freelance journalist and editorial consultant whose books include The Gold Mine, Lead With Respect, Managing to Learn, and The Lean Strategy. Eleven books that he has edited have won the Shingo Award for Editorial Excellence.