Employee Experience by Design: How to Create an Effective Ex for Competitive Advantage

Delivering a great employee experience is crucial, but how can organizations create an experience that enables their teams to unlock their potential and thrive?

Drawing on positive psychology and design principles, Employee Experience by Design is the practical guide for HR and OD professionals, business leaders and all those needing to create an employee experience that empowers people to perform at their best. This new edition sets out simple but effective steps any team or organization can follow.

Sharing tools to measure employee experience (EX) and demonstrate return on investment, this book shows how to build a robust business case for employee experience and align EX activity with organizational strategy.

This updated guide showcases EX design through a user-friendly framework covering all levels of EX, from company culture to people processes. This new edition is packed with tips, tools and examples from organizations, including ING, Expedia Group and Adeo. It is essential reading for anyone looking to develop a healthy, high-performing workplace where people can excel.

Emma Bridger is an award-winning employee engagement specialist and the Director of People Lab, an employee engagement consultancy. Based in Hastings, UK, she has designed and developed courses for many organizations such as the Chartered Institute of Personnel and Development (CIPD) and is the author of Employee Engagement, also published by Kogan Page.

Belinda Gannaway is the Director of Strategy for experience design consultancy, Fathom XP, based near Brighton, UK. Prior to this she was the Digital Transformation Culture Director at Brilliant Noise and the Account Lead at NixonMcInnes.