Rethinking Operating Model Design: Adapting Your Business Structure, Processes and Activities for Competitive Advantage

Despite the economic expansion driven by technological advances and AI, businesses today are facing mounting challenges.

Providing practical frameworks and tools to design organizations that meet ambitious growth, profitability and sustainability goals, Rethinking Operating Models is a must-read for senior business leaders and organization design and development professionals who are looking to adapt their operating model to meet the most persistent and pressing business questions. It allows practitioners to design models that will fuel growth and innovation, can transform through the changing pace of data and technology developments and achieve agility at scale. This book also provides essential coverage of how to execute mergers, acquisitions and divestments, how to manage complexity and cost as well as how to embed responsibility and sustainability into the organization.

Written by a team of experts and supported by proven methodologies and real-world examples, this book provides readers with the ability to tailor solutions to their own unique contexts.

Amy Kates co-founded Kates Kesler and is a senior leader in Accenture’s Operating Model & Organization Design practice. She teaches organization design through Cornell University and is based in New York City, New York.

Greg Kesler co-founded Kates Kesler and is the global leader of Accenture’s Operating Model & Organization Design practice. He is based in Easton, Connecticut.

Kent McMillan is a consultant, innovator and educator. He has held global leadership roles at Accenture and is based in London, UK.