Hotel Operations Management: Strategic and Resilient Practices

This textbook will help students understand the contemporary challenges facing hotel and lodging operations and develop the resiliency and skillsets needed to apprach working in a dynamic global industry.

Hotel Operations Management provides a comprehensive foundation in the principles and practices shaping today’s hotel and hospitality sector. Designed for undergraduate and postgraduate hospitality and tourism management students, this textbook bridges academic learning with the realities of managing hotels in a fast-changing world.

Reflecting the recent transformations in global hospitality, it examines how digital innovation, sustainability and evolving guest expectations have redefined operational excellence. Students will gain insight into how hotels implement health and safety protocols, integrate AI and big data for enhanced guest experience and adopt eco-practices to drive long-term sustainability.

This textbook includes:
- Frameworks for crisis response, digital transformation and sustainable operations
- Real-world examples from Hilton Hotels, Taj Hotels and the American Hotel & Lodging Association (AHLA), illustrating contemporary hotel management challenges
- Hypothetical examples based on industry insights to apply theory into practice
- Reflective questions to reinforce critical thinking and practical application
- Additional online resources of lecturer slides, an instructor’s manual and student exercises

Whether preparing for a career in hospitality or advancing your expertise in hotel operations, Hotel Operations Management equips students with the knowledge, confidence and critical insight to lead in today’s competitive hospitality landscape.

Yue Teng-Vaughan is Assistant Professor of Hospitality Management at Kansas State University, USA, where she teaches hotel operations, revenue management and financial management in the hospitality industry. Previously, she worked in guest-facing and managerial professional roles at Hilton hotels. With her industry experience in leading international hotel chains, Dr Teng-Vaughan has a practical understanding of the complex dynamics that drive the success of hotel management.