Critical Incident Management: A Complete Response Guide

Faggiano, a retired police officer, et al., who provide training in critical incident management to first responders and supervisors, describe how to handle critical incidents. They argue that all critical incidents share some common characteristics and establish a set of response strategies to address them, and explain the predictable phases of an incident and their characteristics. Using real situations as illustrations, they address leadership style and techniques, seven critical tasks for managing incidents, managing the scene and resolving the incident, the National Incident Management System and Incident Command System, responding to hazardous materials and weapons of mass destruction incidents, dealing with stress, the emergency operations center, and the executive policy group. This edition has been updated to incorporate information for others besides law enforcement responders, such as nonpublic safety personnel who are members of an organization's incident management team and those in all types of agencies. Annotation 穢2012 Book News, Inc., Portland, OR (booknews.com)