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Mastering Civility

的圖書
Mastering Civility Mastering Civility

作者:Christine Porath 
出版社:Grand Central Publishing
出版日期:2016-12-27
圖書選購
型式價格供應商所屬目錄
電子書
$ 383
樂天KOBO 樂天KOBO
管理與領導
圖書介紹 - 資料來源:樂天KOBO   評分:
圖書名稱:Mastering Civility

**"The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down." - Robert I. Sutton, Stanford Professor and author of The No Asshole Rule

"A must-read for every leader in their field." - Daniel H. Pink, bestselling author of To Sell is Human**

Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.

In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.

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