Meaningful Healthcare Experience Design: Improving Care for All Generations

Scott Goodwin, MA, MBA, DA, RN, CPHQ, LSSBB, has worked in healthcare for more than forty years beginning as a night shift ward clerk on a hospital patient care unit. He has twenty-five years of experience in senior quality leadership positions in for-profit, religious, community and critical access hospitals and extensive experience in healthcare quality consulting. He has designed and taught college graduate courses in healthcare quality, Lean and organizational ethics and has presented at national quality conferences. His doctoral dissertation is titled Healthcare Organizational Metaphors and the Implications for Leadership. He owns AWLG Healthcare Consulting, LLC. He is the author of Transition to 21^st Century Healthcare: A Guide for Leaders and Quality Professionals (CRC Press 2016) and Mapping the Path to 21^st Century Healthcare: The Ten Transitions Workbook (CRC Press 2016).