This book is intended for use by individuals who are new to the workplace, are re-entering the workplace, or who are experienced workers looking for help in advancing their careers.The author, Jay Goldberg, developed a work readiness certification training program for the Workforce Development Board System that was called the best in the United States by a member of the National Skills Standard Board.He also has a four book series that is currently being used in existing, formal work readiness training programs; and has his own demonstrated-competency-based work readiness certification training program that has both a classroom book and an instructor guide with exercises, worksheets, lecture content, and certification tests.Visit www.DTRConsulting.BIZ for more information.This second edition of the book, was published in December of 2014.