購物比價找書網找車網
FindBook  
 有 1 項符合

The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood

的圖書
The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood

作者:Younger 
出版社:Berrett-Koehler Publishers
出版日期:2023-04-25
語言:英文   規格:平裝 / 192頁 / 普通級/ 初版
圖書選購
型式價格供應商所屬目錄
 
$ 834
博客來 博客來
辦公室管理
圖書介紹 - 資料來源:博客來   評分:
圖書名稱:The Art of Active Listening: How People at Work Feel Heard, Valued, and Understood

內容簡介

Improve communication, engagement, and culture with active listening.

When employees, colleagues, and customers are not being heard, organizational culture, employee happiness, and overall organizational success will suffer. How well do you listen?

Active listening is the doorway to increased belonging, loyalty, profitability, innovation, and so much more. It is the difference between thinking we understand what people want and knowing what they want. Want to build stronger relationships, avoid misunderstandings, and anticipate problems before they surface at work?

All you have to do is listen.

The Art of Active Listening introduces a 5-step framework that shows you how to listen successfully and act upon what you are hearing. Readers will discover how to:

  1. Recognize the unsaid
  2. Seek to understand
  3. Decode
  4. Act
  5. Close the loop

Backed by her personal review of over 30,000 employee and customer surveys and facilitation of 100’s of focus groups, Younger discovered one universal truth: We all want to be heard. We want our voices to matter. We want the work we do to matter.

When we get this right - when we listen to our employees and customers and care about them not just for what they can do but for who they ARE - they can and will move mountains.

Using the tools provided in this book, you can implement active listening, regardless of whether you’re in-person or virtual, that benefits all team members and customers, strengthens overall engagement, improves organizational culture and creates a space for everyone to have a voice.

When those at work feel heard, they will do whatever it takes to achieve outcomes that serve your relationship and your organization.

 

作者簡介

Heather Younger is the founder and CEO of Employee Fanatix, an organization dedicated to inspiring and training leaders to put their employees first. She is a frequent keynote speaker, host of the weekly podcast Leadership with Heart, and an active member of the Society for Human Resources Management. Younger is certified in emotional and social intelligence and as a DiSC trainer and coach, and she has a law degree from the University of Colorado Boulder. She is the author of The 7 Intuitive Laws of Employee Loyalty and The Art of Caring Leadership.

 

詳細資料

  • ISBN:9781523003884
  • 規格:平裝 / 192頁 / 普通級 / 初版
  • 出版地:美國
贊助商廣告
 
金石堂 - 今日66折
與超靈有約有聲書第5輯
作者:陳嘉珍
出版社:賽斯文化
出版日期:2012-12-03
66折: $ 211 
金石堂 - 今日66折
給自己最好的祝福:手寫經書組合套書(四冊):《寫.藥師經》、《寫.金剛經》、《寫.觀世音菩薩普
作者:張明明(範帖寫作)
出版社:漫遊者
出版日期:2023-10-12
66折: $ 739 
金石堂 - 今日66折
大人機時代的因應對策:比維他命C還重要的LIFE-C
作者:李啟龍
出版社:聚光文創
出版日期:2019-06-25
66折: $ 317 
金石堂 - 今日66折
夢、進化與價值完成有聲書第3輯
作者:許添盛主講
出版社:賽斯文化
出版日期:2015-12-01
66折: $ 660 
 
金石堂 - 暢銷排行榜
危險便利商店5
作者:gusao(945)
出版社:平心出版(欣燦連)
出版日期:2025-01-23
$ 300 
博客來 - 暢銷排行榜
生命中最大的寶藏就是你自己Stand by Yourself
作者:曾寶儀
出版社:天下文化
出版日期:2024-10-31
$ 331 
博客來 - 暢銷排行榜
特殊傳說Ⅲ vol.10
出版日期:2025-02-05
$ 252 
 
Taaze 讀冊生活 - 新書排行榜
三世歸來念奴嬌
作者:心如樾
出版社:今古傳奇(滾石移動)
出版日期:2025-01-17
$ 180 
金石堂 - 新書排行榜
特殊傳說Ⅲ vol.10
作者:護玄
出版社:蓋亞文化有限公司
出版日期:2025-02-05
$ 253 
金石堂 - 新書排行榜
患上不出道就會死的病1
作者:DS.Back
出版社:知翎文化(欣燦連)
出版日期:2025-02-13
$ 332 
 

©2025 FindBook.com.tw -  購物比價  找書網  找車網  服務條款  隱私權政策