博客來MARC J. SCHNIEDERJANS is Professor of Management in the College of Business Administration, University of Nebraska-Lincoln. Author or coauthor of 10 books on various topics in management and more than 70 articles, he also has served as a consultant and trainer to a wide variety of business and government agencies, and as a technical expert for government organizations. His most recent Quorum Book, published in 1998, is Operations Management in a Global Context.
JOHN R. OLSON is an Assistant Professor at DePaul University in Chicago. Previously, he was a consultant and trainer for manufacturing and service organizations throughout the upper Midwest. He also has served as a project director, process engineer, and quality auditor for the State of Minnesota.
