Essential Communications Skills for Managers, Volume II: A Practical Guide for Communicating Effectively with All People in All Situations

Walter St. John is a semiretired writer with managerial experience in both the private and public sectors and as an officer in the U.S. Army. His career includes being an executive with the Hershey Corporation, the National Food Trade Association, an assistant superintendent of schools, and an assistant vice-chancellor of a state university. His education includes a BA degree in speech and communication, a master’s degree in political science from the University of Arizona, and his doctorate in management and counseling.